All orders will be processed within 8hours after payment,Our working hour is 9:00AM -11:00PM EST, Sometimes our emails maybe received as spam, please check your email folder of spam/trash/junk...
also some mail provider(such as hotmail/outlook/live/aol/yahoo) may completely block our emails, so maybe you can not find any our emails at all, in that case please just login to your Client area to all your system emails, login with the email address and password which you registered before checkout.
If you get the password lost, please just click "FORGET PASSWORD" to reset it and get a new one which to be sent via email, if you even cannot get the email for the new password, Please just open a support ticket for your account here .
we suggest using Gmail to register your account, if you want to change your account email, just request by opening a support ticket.

Yes, your can, you can install the apk to other android device and get the same service, such as android TV box (Dreamlink, Formuler, BuzzTV, Mibox...). Smartphone, Tablet, the installation guide should be similar

You can install the apk to devices as many as you can, but the service is limited to 4 simultaneous connections from 2 IP addresses, No device lock

Sorry, all sales are not refundable, so 24 hours trial account is recommended when you first time use the service, if you order the monthly autopay subscription, the plan can be cancelled any time without any question, but already paid payment is not refundable.

Yes
-- APPLE TV, IPHONE & IPAD SETUP --
-Go to app store, search for IPTV Smaters Player
-Install it and enter the details below:
-“Name” type in Fire TV (if required)
-“Username” enter: your username
-“Password” enter: your password
-“Url_Here”enter http://xxxxxxxxx:8080
Find the exact details in your account information Email.

Yes, you can.
go to knowledgebase in your client area to download the application for Windows or Mac

Go to Menu--settings--parental Control(at the bottom of the panel)
Enable it and create a password, make sure to remember it.
then go back to settings.
--go to groups&Channels
--go to hide groups
--turn off the groups of Adult XXX at your left panel
(you need input the password when set up above)

Things that can cause buffering:
1, a slow internet connection (test at http://speedtest.net),
2,a slow device that is hogging memory,
3, your provider throttling Fire TV Service (fix by using a VPN),
4, service provider server issue (can open a ticket to request
checking) Here are some simple steps to perform if your having trouble like above 1 &2:

Round 1 (clearing cache)
1) Go into Fire TV Settings on your device and find Applications
2) Select Manage Installed Application, then Fire TV Player
3) Select Force Stop
4) Select Clear Cache
5) Reboot your device
6) Retest

Still Experiencing an Issue?
Round 2 (Network)
1) Unplug all devices that connect to your network
2) Unplug your Router (if applicable)
3) Unplug your Modem
4) Wait 5 minutes to allow the network to flush
5) After 5 minutes has passed plug everything back in the reverse order
6) Retest

Still Experiencing an Issue?

Round 3 (Fresh Start)
1) Go into Fire TV Settings on your device and find Applications
2) Select Manage Installed Application, then Fire TV Player
3) Select Force Stop
4) Select Clear Cache
6) Select Clear Data
7) Select Uninstall
8) Restart your device
9) Download a NEW copy Fire TV Player install it
10) Retest

Most support tickets for invalid username and password are due to
misspelling, all password are generated randomly by the system,
some letters could be read mistakenly by you.
please use Phonetic Alphabet Translator to check it at:
https://www.mister42.eu/tools/phonetic-alphabet
Please double check before you wast time by Openning a ticket and waiting for reply.

You can input 2021.firetv.app directly in your mobile device browser to download APK for better watching experience